My asterisk server not playing uploaded and recorded sound.

Afolabi's picture
Posted January 17th, 2012 by Afolabi (tadpole)

I installed AsteriskNom 1.7.1 with freePbx. Both recorded sound (.wav ) , uploaded sound ( mp3 ) and build-in Recording could not play. While am trying to verify my sound prompt before setting up the IVR. What could be wrong,please help.
Thanks.


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It would be helpful to have

alan_mousty's picture
On January 17th, 2012 alan_mousty (tadpole) said:

It would be helpful to have some console log output to debug this. Log into the Asterisk console and post the output as you try to test the IVR.


Re-sound not playing

Afolabi's picture
On January 18th, 2012 Afolabi (tadpole) said:

I was able to make a recording initially, which i remove while i wasn't able to play it by dialing *99 from the extension where i recorded it.
I also attempt to play the sound from the system recording ( by clicking on the speaker symbol )
>>> it give error : "Additional plugins are required to display all the media on this page ".

I later uploaded a build-in sound and rename it, while i attempt to play it ,it gives
>>> error : " no compatible wav, mp3 or gsm format found to play:
.asterisk-core-sounds-en-gsm-1.4.19 "

I also try to confirm if am able to save my recording from ext 100. by
# /var/spool/asterisk/temp
# ls
it shows :
# 100-ivrrecordding. unnumbered-ivrrecording.

Thanks


Make sure you've converted

w5waf's picture
On January 18th, 2012 w5waf (Leap Frog) said:

Make sure you've converted the files to PCM encoded, 16 bit, at 8000 Hz.

Can a recording made using *77 be played?

Check the permissions and ownership of your uploaded files.

BF


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IT Specialist
City of Vicksburg, MS


Re-sound not playing

Afolabi's picture
On January 18th, 2012 Afolabi (tadpole) said:

I was able to make a recording initially, which i remove while i wasn't able to play it by dialing *99 from the extension where i recorded it.
I also attempt to play the sound from the system recording ( by clicking on the speaker symbol )
>>> it give error : "Additional plugins are required to display all the media on this page ".

I later uploaded a build-in sound and rename it, while i attempt to play it ,it gives
>>> error : " no compatible wav, mp3 or gsm format found to play:
.asterisk-core-sounds-en-gsm-1.4.19 "

I also try to confirm if am able to save my recording from ext 100. by
# /var/spool/asterisk/temp
# ls
it shows :
# 100-ivrrecordding. unnumbered-ivrrecording.

Thanks