Ring group1 to Ring group2 then call drops....

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fusionpbx
fusionpbx's picture
Ring group1 to Ring group2 then call drops....

Hi,

I have call routing such that an inbound call (direct dial) goes to ring group 1 for 15 secs, which in turn goes to ring group 2 for 15 secs, then the call drops (s@macro-hangupcall).

What should happen is ring group 1 > ring group 2 > ring group 3> ring group 4.

The log shows the 1st ring group reports that no-one picks up, however the same does not happen for the 2nd ring group :

halifaxvoip*CLI> -- Called SIP/6576
halifaxvoip*CLI> == Extension Changed 6576[ext-local] new state Ringing for Notify User 6560
halifaxvoip*CLI> -- SIP/6576-00007fae is ringing
halifaxvoip*CLI> -- SIP/6576-00007fae is ringing
halifaxvoip*CLI> -- SIP/6576-00007fae is ringing
[Khalifaxvoip*CLI> -- SIP/6576-00007fae is ringing
halifaxvoip*CLI> -- SIP/6576-00007fae is ringing
halifaxvoip*CLI> -- SIP/6576-00007fae is ringing
halifaxvoip*CLI> -- Nobody picked up in 15000 ms

and

halifaxvoip*CLI> -- SIP/6570-00007faf is ringing
halifaxvoip*CLI> -- SIP/6570-00007faf is ringing
halifaxvoip*CLI> -- SIP/6570-00007faf is ringing
halifaxvoip*CLI> -- SIP/6570-00007faf is ringing
halifaxvoip*CLI> == Spawn extension (macro-dial, s, 7) exited non-zero on 'SIP/peergamma-00007fad' in macro 'dial'
halifaxvoip*CLI> == Spawn extension (ext-group, 604, 13) exited non-zero on 'SIP/peergamma-00007fad'
halifaxvoip*CLI> -- Executing [h@ext-group:1] Macro("SIP/peergamma-00007fad", "hangupcall,") in new stack
halifaxvoip*CLI> -- Executing [s@macro-hangupcall:1] GotoIf("SIP/peergamma-00007fad", "1?theend") in new stack
halifaxvoip*CLI> -- Goto (macro-hangupcall,s,3)

Any suggestions would be gratefully received.

Apologies if this is already listed - I have searched but couldn't find what i was looking for.

thanks in advance. A.

alan_mousty
alan_mousty's picture
Is the destination for no

Is the destination for no answer on RG2 set to go to RG3?

fusionpbx
fusionpbx's picture
Ring group1 to Ring group2 then call drops....

Yep, destination for RG1 is RG2, destination for RG2 is RG3, destination for RG3 is RG4.
I know this is going to turn out to be something obvious, but so far I'm stumped.
PuTTy logs don't help much.
Is there a total ring timeout?
Does it matter if the same extn no. is listed in RG2 & RG3?
?
thanks - any suggestions gratefully received.

Ryan_FusionIT
Ryan_FusionIT's picture
Same Issue

I have the same issue, is there a fix for this yet?

alan_mousty
alan_mousty's picture
Does this happen if you call

Does this happen if you call the ring group from an extension on the system?